Terms & Conditions
This privacy statement (this "Statement") discloses the privacy practices for MSC Pty Ltd trading as Star Surf + Skate (the "Website") - what information we gather, how we use it and how to correct or change it.
This Statement only addresses our activities from our servers.
Other sites (including those to which the Website links and third party sites or services with which Star Surf + Skate is connected) may have their own privacy policies and practices, which we do not control.
General Privacy Information
They each have separate privacy and data collection practices; independent of Star Surf + Skate and Star Surf + Skate has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites.
Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website - for example on message boards, through email, or in chat areas - that information can be collected and used by others.
In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we strive to protect your personal information, Star Surf + Skate cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.
Please be careful and responsible whenever you are online.
Use of Information
Star Surf + Skate will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by Star Surf + Skate to target e-commerce promotions and telemarketing activities. In addition, it may be shared with third parties who assist Star Surf + Skate in producing its Web sites or provide a service to Star Surf + Skate's users.
Contacting This Website
If you have any questions about this Statement, the practices of Star Surf + Skate with respect to personal information or your dealings with this Web site, you can contact us at firstname.lastname@example.org
Star Surf + Skate utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Star Surf + Skate indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Star Surf + Skate.
Star Surf + Skate reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Star Surf + Skate you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting us via email@example.com and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Star Surf + Skate reserves the right at any time after receipt of your order to accept or decline your order for any reason. Star Surf + Skate reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Star Surf + Skate is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Star Surf + Skate.
Star Surf + Skate is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by Star Surf + Skate are estimates only. Star Surf + Skate will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Star Surf + Skate cannot be held responsible for incorrectly entered delivery addresses.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of Address
Star Surf + Skate cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
International Customs Charges
Some orders may incur a customs or import duty charge. Star Surf + Skate do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Star Surf + Skate will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Star Surf + Skate will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Please note that delivery time for your pre-ordered item may change. To get an updated ETA of your pre-ordered item contact customer service at Star Surf + Skate
We recommend placing a separate order for pre order items as any multiple item order containing a pre order item will not be shipped until the pre order item is ready for despatch.
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty.
We recommend sending returns via registered post as we do not accept responsibility for lost items
REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS. REFUNDS ARE NOT AVAILABLE FOR SALE ITEMS
If notified before goods have been dispatched, Star Surf + Skate can accommodate order cancellations. If items have been shipped, Star Surf + Skate reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by MSC Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MSC PTY LTD.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in anyform or by any means without MSC PTY LTD prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Star Surf + Skate shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Star Surf + Skate is not responsible for the operation of or content located on or through any such site.